They failed in the anime or the franchise in general?

I have only played the first game but I thought it was pretty good. I didn't quite enjoyed the anime, it felt kind of dull at times and sometimes I just watched it until the end because I started it already, but the game (first since I haven't played the others) was pretty good.
When I watched evangelion I felt lost, waaaaaaaaaaay lost to be sincere, especially towards the end, to prove this I still don't know why everyone were clapping at the very end, I like it, but I find the main difference between the two stories its the confusion that evangelion carved in my life since I saw it :p.