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Comcast fails at life itself

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NaRu:
Im having a weird problem after spending the on phone with Comcast for 2 hours nothing was fix. here is my problem

Before I was getting crazy speeds (60Mbps down 12Mbps up). Well my modem turned off again for about 2 hours. When it came back up I was getting only 16Mbps down and 1Mbps up. I reset the modem so many times and did everything I could think of. After using the internet for 3 days like that I called comcast. One tech said it was my modem....fine I have another one lets try that one...So we did and same speeds. I ask her to do a signal test to see Im connected to the correct hub. She said that I was connected to the right hub and thats not the problem. First they can't tell where Im connected to. They have to call the engineer to find out but they can check the signal strength. After getting no where with her I hung up and called again (with comcast you need to keep calling to you get the right person). The next person its my ethernet wire..Fine I will switch it. Same speeds. Hung up again and recalled. The third person KNEW NOTHING ABOUT ANYTHING!!! I said to her I believe its the hub Im connected to because the internet works just at a slower speed with a high ping. She ask me what was a hub....what?..really? uhm its the "thing" on the pole that connects to fiber optic connect. "its the first time I heard of that." Just do a signal strength. She did (surprised). "Oh the signal is very weak." That is all I needed to know for me to check on my own the problem. While on the phone with her I did a trace route in CMD and found out something interesting. Now the way this works (well it should). You connect to your local hub then sends off to local (comcast) station. At the station it will be sent another station where it connects to an OC connection. Then travels to server stations/hubs. The first trip it times out then connects to a different hub. So my local hub is down or not letting me connect. I told her this and she said well you don't have the right tools on checking how our system works.........send me a tech so they can test the signal and confirm with the engineer so they can let me have access or have someone fix the hub.

Now I have to wait until monday for something to say Im right

the trooper:
My mother just screams at the phone until the problem is solved. Sometimes i fell sorry for the person in the call center of my ISP.

... i love her  ;D

mgz:

--- Quote from: the trooper on January 23, 2010, 08:30:59 AM ---My mother just screams at the phone until the problem is solved. Sometimes i fell sorry for the person in the call center of my ISP.

... i love her  ;D

--- End quote ---
dont, the fucks on the other end get paid to be there and deserve it

fohfoh:

--- Quote from: mgz on January 23, 2010, 08:32:43 AM ---
--- Quote from: the trooper on January 23, 2010, 08:30:59 AM ---My mother just screams at the phone until the problem is solved. Sometimes i fell sorry for the person in the call center of my ISP.

... i love her  ;D

--- End quote ---
dont, the fucks on the other end get paid to be there and deserve it

--- End quote ---

They could red flag you... but the chances of that is nil unless you spam them like mad.

NaRu:
The main problem is that they can't fix it. They can issue a ticket but the Engineer will just cancel it unless a tech approves it...The call centers are NOT from comcast. They are all third party call centers with a live chat to comcast. When I installed my new modem and called for them to activate it she had to do a live chat with comcast.

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