Discussion Forums > Technology
Comcast fails at life itself
Fak3d:
--- Quote from: vuzedome on January 23, 2010, 11:05:44 PM ---
--- Quote from: the trooper on January 23, 2010, 08:30:59 AM ---My mother just screams at the phone until the problem is solved. Sometimes i fell sorry for the person in the call center of my ISP.
... i love her ;D
--- End quote ---
It works here in Malaysia. ;D
--- End quote ---
That is real mean, most of these techs are working minimum wage exc. Anyhow on to the real question...
Naru you have been lied to and the techs don't know what they are talking about. First of all there are many things that can slow your connection down
now what worry me most is the one tech that said "Oh the signal is very weak." That automatically should mean a truck roll and a tech to your house
providing that this tech is not making shit up. The thing is when you have a weak signal you will notice packet loss. A easy way to check for packet loss
is to simply do a ping -t google.ca or something and if it starts timing out you have packet loss. Now the thing is that it can show as a weak signal for many
reasons though and there could be any number of reasons it could be as simple as a bad connector or a bad splitter. In fact while we are on the subject of
splitters there is something that should be a few things said on this topic as well. A cheap dollar store cable splitter is never good and should never be used
the problem would be getting your hands on some quality splitters either digitap or antronix. Now we can get to cable you should not have any cheap cable
used as it will have problems you should be using a rg6 cable like cable from belden. Oh my so much to explain still. The other thing is your cables should be
made up with compression fittings and done properly not falling off. The thing is the drop (line coming into the house) Should be split with a quality 2 way
splitter and each leg should get -3.5db anyways one leg of that splitter should go to the modem, then the other leg will usually go to another 3 or 4 way
splitter for tv service although sometimes cable networks aren't configured that way but im not even getting into that whole mess as to the other ways
of wiring and splitting. Anyhow i hope this is all making since here for you because after all this is checked if the signal is still not good then it could be
the modem. Now the problem is to isolate all this you need to test the signals and such and the fun thing is i have no idea where you can get a cable tv
tester as they cost a load of money and its probably cheaper to get a tech out to isolate this. Now the other fun thing is that it could be the drop coming
from the tap (that is where the cables get distributed from the main line) also aerial drops are prone to more problems due to wind, weather, trees, people,
exc that copper inside the cable can crack especially if its super cold and being blown around. Okay so lets now say that you arn't having signal loss and
that the tech you talked to just didn't know how to explain stuff basically you have what is called a node, a node will service lots of drops and this is where
the fun begins. The node may have a ton of subscribers and basically going to the node can be fiber maybe a t3 though unlikely dosen't really matter
basically that node has limited bandwidth and the isp banks on people not using all the bandwidth at the same time. This is why cable is prone to slow downs
especially if the node is packed full of subscribers because then what they have to do is a node split which is fun because that takes months of planning
and work and that is unfortunately never a overnight thing. The reality of it is that if its a node split im sure they know about it because they are probably
getting ppl calling in saying they are getting slow speeds and the fact is they are unlikely to actually admit it because guess what it means they messed
up and oversold and are getting complaints now. Also some modems have a page where you can access there diagnostics the address for that is: 192.168.100.1
Hope this helps and good luck on it all.
NaRu:
--- Quote from: Fak3d on January 24, 2010, 06:18:34 AM ---
--- Quote from: vuzedome on January 23, 2010, 11:05:44 PM ---
--- Quote from: the trooper on January 23, 2010, 08:30:59 AM ---My mother just screams at the phone until the problem is solved. Sometimes i fell sorry for the person in the call center of my ISP.
... i love her ;D
--- End quote ---
It works here in Malaysia. ;D
--- End quote ---
That is real mean, most of these techs are working minimum wage exc. Anyhow on to the real question...
Naru you have been lied to and the techs don't know what they are talking about. First of all there are many things that can slow your connection down
now what worry me most is the one tech that said "Oh the signal is very weak." That automatically should mean a truck roll and a tech to your house
providing that this tech is not making shit up. The thing is when you have a weak signal you will notice packet loss. A easy way to check for packet loss
is to simply do a ping -t google.ca or something and if it starts timing out you have packet loss. Now the thing is that it can show as a weak signal for many
reasons though and there could be any number of reasons it could be as simple as a bad connector or a bad splitter. In fact while we are on the subject of
splitters there is something that should be a few things said on this topic as well. A cheap dollar store cable splitter is never good and should never be used
the problem would be getting your hands on some quality splitters either digitap or antronix. Now we can get to cable you should not have any cheap cable
used as it will have problems you should be using a rg6 cable like cable from belden. Oh my so much to explain still. The other thing is your cables should be
made up with compression fittings and done properly not falling off. The thing is the drop (line coming into the house) Should be split with a quality 2 way
splitter and each leg should get -3.5db anyways one leg of that splitter should go to the modem, then the other leg will usually go to another 3 or 4 way
splitter for tv service although sometimes cable networks aren't configured that way but im not even getting into that whole mess as to the other ways
of wiring and splitting. Anyhow i hope this is all making since here for you because after all this is checked if the signal is still not good then it could be
the modem. Now the problem is to isolate all this you need to test the signals and such and the fun thing is i have no idea where you can get a cable tv
tester as they cost a load of money and its probably cheaper to get a tech out to isolate this. Now the other fun thing is that it could be the drop coming
from the tap (that is where the cables get distributed from the main line) also aerial drops are prone to more problems due to wind, weather, trees, people,
exc that copper inside the cable can crack especially if its super cold and being blown around. Okay so lets now say that you arn't having signal loss and
that the tech you talked to just didn't know how to explain stuff basically you have what is called a node, a node will service lots of drops and this is where
the fun begins. The node may have a ton of subscribers and basically going to the node can be fiber maybe a t3 though unlikely dosen't really matter
basically that node has limited bandwidth and the isp banks on people not using all the bandwidth at the same time. This is why cable is prone to slow downs
especially if the node is packed full of subscribers because then what they have to do is a node split which is fun because that takes months of planning
and work and that is unfortunately never a overnight thing. The reality of it is that if its a node split im sure they know about it because they are probably
getting ppl calling in saying they are getting slow speeds and the fact is they are unlikely to actually admit it because guess what it means they messed
up and oversold and are getting complaints now. Also some modems have a page where you can access there diagnostics the address for that is: 192.168.100.1
Hope this helps and good luck on it all.
--- End quote ---
I have no splitter on my modem. The wire comes from the pole straight to the modem (I dont have cable TV or phone). I had this problem about 3 years ago when I upgraded to the 16Mbps down 2Mbps up package. The internet worked for at least 3 to 5 days until I lost connection then the speeds drop. A tech showed up and notice a weak signal because I was connected to the wrong node. I don't care what the reason is. They need to fix it so I get my advertise speeds.
Also I have a server 40 miles away from where I live. (my normal ping was 15ms and now its over 70ms)
Fak3d:
"A tech showed up and notice a weak signal because I was connected to the wrong node."
A weak signal is usually never a problem with the node it is usually inside wiring or the wire coming from the tap. So again
if it was a weak signal you need someone to come out and take a look at it possibly replacing your wiring from the tap on
the pole to the house. You being connected to the wrong node is very unlikely because the cable going from the node to
the tap is thick. More then likely like i said before they could have oversold your node.
Also they fact you are saying "I don't care what the reason is. They need to fix it so I get my advertise speeds."
is kind of rude here im trying to help you know better how to deal with this so you can know what needs to be done
and better get them out there to fix this as there is really no way you yourself can fix this issue so if you don't
want my help and just want to bitch and complain then i have no problem in not helping you what so ever as i have
better things to do with my time i was just trying to help you out but you seem to have no appreciation for that.
NaRu:
--- Quote from: Fak3d on January 24, 2010, 06:32:14 PM ---"A tech showed up and notice a weak signal because I was connected to the wrong node."
A weak signal is usually never a problem with the node it is usually inside wiring or the wire coming from the tap. So again
if it was a weak signal you need someone to come out and take a look at it possibly replacing your wiring from the tap on
the pole to the house. You being connected to the wrong node is very unlikely because the cable going from the node to
the tap is thick. More then likely like i said before they could have oversold your node.
Also they fact you are saying "I don't care what the reason is. They need to fix it so I get my advertise speeds."
is kind of rude here im trying to help you know better how to deal with this so you can know what needs to be done
and better get them out there to fix this as there is really no way you yourself can fix this issue so if you don't
want my help and just want to bitch and complain then i have no problem in not helping you what so ever as i have
better things to do with my time i was just trying to help you out but you seem to have no appreciation for that.
--- End quote ---
Stop trying to make it all about you here. By me saying I dont care what the reason is (like if comcast is trying to cover up something, or its my wiring in the house, or a guy name Dick is shitting on my modem) had nothing to do by you helping me. I just said what they told me and they are going to do.
Also the reason why I made this thread was not to ask for help in this matter. You assumed that yourself. Im grateful that you are helping. Don't get me wrong here about that. This thread is about what Im going through and to show how comcast fails at life it self..hence the name of the thread
Nikaido:
--- Quote from: NaRu on January 25, 2010, 03:11:44 AM ---Also the reason why I made this thread was not to ask for help in this matter. You assumed that yourself. Im grateful that you are helping. Don't get me wrong here about that. This thread is about what Im going through and to show how comcast fails at life it self..hence the name of the thread
--- End quote ---
So to sum up that rant, you just wanted to vent.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version