a nice piece of humble pie

[rathoriel]

Yesterday when I got home from work my internet connection was down, and i spent most of the night troubleshooting it. I had to be that the DSL modem was bad or a problem with the ISP. A few hours ago I replaced the DSL modem, configured it, tried to bring up a website and it took me to my ISP's website to reset my password. No luck....tried a few more times and still no luck (i even brought up cmd to ping a website with success)

So I call tech support and it took forever to get to a human being, but i finally got to one. We started walking thru the problem, and there it was.........I typed my username in wrong 

[Soryon]

I laughed.

On the topic of momentary retardation- a week or 2 ago I couldn't find my cell phone so I am running all around the house trying to call it from my lan line phone just hitting re-dial each time. After about 20 minutes of no luck I hit redial again and this time actually looked at the screen as it dialed and that is when I realized I had been calling the wrong number the whole time. First time I dialed it correctly, I found my phone.

One question still lies in my mind tho, since the number I had been calling kept ringing until an answering machine picked up (I didn't think twice about it cuz it was a mail box that wasnt set up yet and at the time mine was not set up either) So I wonder whose phone I was blowing up that whole time, lol.

[rathoriel]

It was great that I figured out that it was the modem (I am a system admin where I work) it was over 10 years old and needing replacement.
The bad part was the misspelling of the username because I have came across that problem before with users at where I work.

[Burkingam]

Don't worry. It happens all the time. I'm a technical support agent and from experience I can say that even professional aren't immune to a very basic mistake. There is nothing to be ashamed.

[Ixarku]

As a QA analyst, I'm often presented with similar situations.  Any time I test something, if I don't get the results I'm expecting, the first thing I do is assume that I did something wrong, and recheck all of inputs to and outputs from my test (unless it's really obvious to me that I didn't do something wrong).  Even us testers, whose job it is to be RIGHT, aren't immune to messing up simple things.

It's pretty often, too, that other people will come to me claiming that something doesn't work.  The more basic the problem, the more suspicious I am that they didn't screw something up.