I've never had a good experience with HP.
The Personal Comcrappers aside, their printers, scanners etc. are supposed to be their best products; however, in the past 12 or so years I've had the displeasure of using their software nearly everywhere I went. Jobs, classrooms, offices, houses of family and friends; I got practically a release by release experience with what I consider the cluckiest most user unfriendly software I've ever encountered.
If I need to consult forums to figure out how to do something, the software engineers are severely screwing up.