It was merciless for sure, heartless ? not really.
It was senseless, and had mercilessly stupidly directed plot.
I hope that THIS show will be unique.
For people who watch it week by week or/and those who have minimum intelligence about what the whole anime is about:
Guilty - having committed an offense, crime, violation, or wrong, especially against moral or penal law; justly subject to a certain accusation or penalty.
Crown - the power or dominion of a sovereign.
Take the first OP song and listen to Inori's feelings. She lived up to her words? Yes. She expressed her point of view? Yes. Does this have anything to do with Guilty Crown? Yes - read the lyrics.
Don't argue about Guilty Crown just because you expected it to be something which turned out to be way different.
Tatsu sure knows how to push my buttons! Saying Madoka x Guilty Crown... makes me go
! Yes yes yes!
Mecha girls with extra enlarged weapons and gear make me go HELL YA! With cheese on top.

You saw the fanservice pics? ... The last two are awesome!