Discussion Forums > Technology
Western Digital or Seagate
1000mAh:
I have Seagate 2Tb, now 2 years old, working fine.
halfelite:
--- Quote from: Triltaison on July 16, 2012, 08:56:12 PM ---I got a brand-new Seagate 1.5 TB about three years ago for my birthday. It failed less than four months after I got it (well within warranty), but their customer service required you to pay to contact them and wanted me to pay something stupid-expensive like $100 to ship it to them and for the shipping of a new drive to me. They were also rather rude and I pretty much got the feeling he just wanted to say "tough titties" and hang up on me. The issue was never resolved by them because they strung out contact by not responding to emails or calls until the warranty period expired, in which case they told me there was nothing they could do because the warranty expired. A coworker of my dad's is the one who replaced the faulty drive in the old shell for me, or else I'd still have a bum drive. I was really, really unhappy with their lack of customer courtesy and don't plan to ever buy from them again.
I don't know if their policies have changed since then, but their official customer support forums were full of similar problems at the time that also were ignored. Maybe it's an isolated event, but it was a REALLY unpleasant experience for me. So, ANYTHING is better than Seagate to me.
--- End quote ---
Not sure what happened to you but that is not there policy only time you give money to seagate is with a CC to get advanced replacement were they send you a new drive and you send your old back once you get it. Other wise you fill out an RMA they give you a ups/fedex label and you ship your old drive and wait for them to ship you one back.
Dhruv:
--- Quote from: Triltaison on July 16, 2012, 08:56:12 PM ---I got a brand-new Seagate 1.5 TB about three years ago for my birthday. It failed less than four months after I got it (well within warranty), but their customer service required you to pay to contact them and wanted me to pay something stupid-expensive like $100 to ship it to them and for the shipping of a new drive to me. They were also rather rude and I pretty much got the feeling he just wanted to say "tough titties" and hang up on me. The issue was never resolved by them because they strung out contact by not responding to emails or calls until the warranty period expired, in which case they told me there was nothing they could do because the warranty expired. A coworker of my dad's is the one who replaced the faulty drive in the old shell for me, or else I'd still have a bum drive. I was really, really unhappy with their lack of customer courtesy and don't plan to ever buy from them again.
I don't know if their policies have changed since then, but their official customer support forums were full of similar problems at the time that also were ignored. Maybe it's an isolated event, but it was a REALLY unpleasant experience for me. So, ANYTHING is better than Seagate to me.
--- End quote ---
You could have just taken it to the vendor from whom you bought it... he bears the trouble after that
This is what we do over here
megido-rev.M:
--- Quote from: 1000mAh on July 16, 2012, 09:05:56 PM ---I have Seagate 2Tb, now 2 years old, working fine.
--- End quote ---
Lucky ;D
Dhruv:
--- Quote from: megido-rev.M on July 17, 2012, 02:36:02 AM ---
--- Quote from: 1000mAh on July 16, 2012, 09:05:56 PM ---I have Seagate 2Tb, now 2 years old, working fine.
--- End quote ---
Lucky ;D
--- End quote ---
Even i have a Seagate 2 TB... 7th month complete on 7/18 :P
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